iCracked.com is a service that was started in 2010. They have a team of 5,000+ iTechs who can repair your iOs and Android devices. They were the “Inc. #22 fastest growing company in 2015”. Currently, they have repaired over 659,000 gadgets in the eight years they have been in business.
The idea behind iCracked.com is your cell phone breaks and you need it repaired rather than having to go up to the Apple store to get it fixed. Instead, they come to you and fix it for you.
Upon reviewing iCracked.com we were fortunate to read a couple positive reviews on them at:
So, if you break your smartphone or tablet and need it fixed quickly we are going to show you how it works. We will go over the prices, customer support, and then at the end write a final verdict on iCracked.
Who Is iCracked For?
ICracked is for anyone that lives in the United States. They have agents that are located in over 600+ cities in the United States. Also, they do offer their services in Japan. Here is a screenshot that shows some of the major cities iCracked offers their services:
They can fix the following devices:
iPhone 8, iPhone 8 Plus, iPhone 7, iPhone 7 Plus, iPhone 6s, iPhone 6s Plus, iPhone 6, iPhone 6 Plus, iPhone SE, iPhone 5s, iPhone 5c, iPhone 5, iPhone 4s.
iPad Air 2, iPad Air, iPad Mini 3, iPad Mini 2, iPad Mini, iPad 4, iPad 3, iPad 2.
Galaxy S6, Galaxy S6 Edge, Galaxy S5, Galaxy Note 8, Galaxy Note 5, Galaxy Note 4.
Inside Look At iCracked
When you log in to their site at iCracked.com you are prompted with a series of questions. First, you will be asked to put in your zip code. Then you specify your device (iPhone, iPad, or Samsung Galaxy). Next, you will specify the problem.
Lastly, you will receive a text message (presuming your phone is still functional), but you will receive a confirmation email or a phone call within 10 minutes.
Usually, they can meet you the same day depending on your schedule. Which is very nice if you need your device fixed as quick as possible.
iCracked will show up at your house, coffee shop, wherever you request (within reason). They give you a quote when they call you and finalize the meeting. The quote will include the parts, labor, and of course their travel. They do offer warranties which I will discuss a little later.
When an agent shows up they run a quick diagnostic on your device. Then, they go to work and repair your phone. It usually only takes about an hour or so for them to fix the device.
They can fix the following problems:
- Cracked screen.
- Charging port.
- HP port.
- Home button.
- Ear speaker.
- Side button.
- Front/rear camera.
- Power button.
- Loud speaker.
DIY (Gadget Repair With iCracked.com)
For all you DIY (do-it-yourself) people out there iCracked does sell replacement kits for your iPhones and iPads, too. Their kits are reasonably priced. They are $14-$79. iCracked also sells tools. They do have a lot of flow charts and an awesome YouTube account that has lots of how-to videos.
iCracked does offer a lifetime warranty. This does cover the parts and accessories. You do have to remain the owner, though. Here is a link which does show their warranty policy: https://www.icracked.com/lifetime-warranty
How Good Is iCracked Customer Support
Customer support is very quick to respond to your request. As we have stated earlier in this iCracked review you can expect a phone call and email confirmation within 10 minutes of filling out questions pertaining to your problem.
Their agents are trained and certified. Therefore, it’s not just a random guy working for $9.00/hour fixing your device.
The average cost is usually about $99 to $129. This saves you the hassle of doing it yourself with a kit, possibly messing up the device, standing in line, having to take your device to a local shop, etc.
iCracked iPhone Repair Cost
iPhones are expensive and let’s face it you don’t want to spend several hundreds of dollars to get a new one. Not to mention if you get a new one and order it online you’re going to have to wait several days. Since iPhones are usually the most common repairs requested you can expect to pay anywhere from $99 to $129 for the repairs. This does cover the parts, cost of travel, and you’re really paying for the convenience.
So, overall we feel iCracked.com is a decent option if you need your iPhone, iPad, or Samsung Galaxy fixed as soon as possible. It’s a convenient service that beats having to stand in line at Best Buy, the Apple Store, or any local gadget repair shop.
It’s a convenient service that does come with a price-tag for convenience, though. You can get up to a lifetime warranty for your device, too. Their techs can meet you at your house, local coffee shop, etc.
iCracked isn’t the cheapest option, though. But, paying for convenience does have a price-tag. A price-tag which many are willing to pay.
Again, we do recommend iCracked if you break your iPhone, iPad, and Samsung Galaxy.
Please if you have any questions, have used iCracked services, etc. leave a comment down below.